Privacy Policy
Privacy Policy
Last Updated: October 1, 2026
Bandik Solutions Inc. (“Bandik Solutions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:
- Visit our website
- Contact us
- Request a quotation
- Purchase our services
- Make a payment
- Create or use a customer account
- Communicate with our support or project teams
- Subscribe to marketing communications
- Otherwise interact with Bandik Solutions
This Privacy Policy applies to www.bandiksolutions.com and to personal information collected in connection with our services.
Bandik Solutions Inc.
804-4633 Glen Erin Dr
Mississauga, Ontario L5M 0Y6
Canada
Email: support@bandiksolutions.com
Phone: +1 (844) 572-4676
Website: www.bandiksolutions.com
1. Information We Collect
The information we collect depends on how you interact with Bandik Solutions.
Information You Provide Directly
When you contact us, request a quotation, purchase a service, or communicate about a project, we may collect information such as:
- Full name
- Email address
- Telephone number
- Country or location
- Billing address
- Company or business name
- Project requirements
- Service preferences
- Order and invoice information
- Communications and support requests
- Files, content, images, credentials, or other materials you voluntarily provide for a project
We collect only the information reasonably necessary to communicate with customers, provide services, process transactions, support projects, and operate our business.
2. Payment Information
Bandik Solutions may accept payments through third-party payment processors, financial institutions, or payment platforms.
Depending on the payment method selected, payment information may be collected and processed directly by the applicable payment provider.
Bandik Solutions does not normally store complete payment-card numbers, card security codes, or online-banking credentials on its own servers.
Payment providers may process information such as:
- Cardholder name
- Billing address
- Payment amount
- Transaction identifier
- Card type
- Limited masked card information
- Bank account or payment authorization information
- Fraud and authentication information
Such information is handled according to the privacy and security practices of the applicable payment provider.
3. Information Collected Automatically
When you use our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Date and time of access
- Website interactions
- Cookie identifiers
- Approximate geographic location derived from technical information
This information may be used for website functionality, security, analytics, advertising measurement, and improving our services.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used for:
- Essential website functionality
- Remembering preferences
- Website analytics
- Performance monitoring
- Fraud prevention
- Advertising measurement
- Marketing and remarketing
- Understanding how visitors interact with our website
Where required, users may manage their cookie preferences through our consent tools or browser settings.
Disabling certain cookies may affect some website functionality.
5. How We Use Personal Information
Bandik Solutions may use personal information for legitimate business purposes including:
Providing Services
To:
- Respond to inquiries
- Prepare quotations and proposals
- Process orders
- Manage customer projects
- Deliver digital services
- Provide revisions and support
- Maintain customer accounts
Payments and Billing
To:
- Issue invoices
- Process payments
- Confirm transactions
- Manage refunds
- Prevent fraud
- Maintain accounting records
- Address chargebacks or disputes
Customer Support
To:
- Respond to questions
- Resolve technical issues
- Manage complaints
- Provide project updates
- Assist with customer accounts
Website Improvement
To:
- Analyze website usage
- Improve functionality
- Identify technical problems
- Improve navigation and customer experience
Security and Fraud Prevention
To:
- Detect suspicious activity
- Protect accounts
- Verify transactions
- Prevent unauthorized access
- Maintain website and system security
Legal and Compliance Purposes
To:
- Comply with legal obligations
- Maintain business and tax records
- Respond to lawful requests
- Protect our legal rights
- Cooperate with payment processors and financial institutions
- Investigate suspected fraud or misuse
Marketing
Where permitted, we may use contact information to send:
- Service updates
- Offers
- Newsletters
- Company announcements
- Promotional communications
Customers may opt out of promotional communications at any time.
6. Legal Basis and Consent
We process personal information where reasonably necessary to:
- Provide a service requested by you
- Perform an agreement with you
- Process and administer a transaction
- Comply with legal obligations
- Protect legitimate business or security interests
- Prevent fraud
- Respond to your request
- Obtain or rely upon your consent where required
Where consent is the basis for processing, you may withdraw consent subject to applicable legal and contractual limitations.
Withdrawal of consent does not affect processing that occurred lawfully before consent was withdrawn.
7. Sharing Personal Information
Bandik Solutions does not sell personal information to third parties.
We may disclose information to trusted service providers where reasonably necessary to operate our business and provide services.
These may include:
- Payment processors
- Banks and financial institutions
- Website hosting providers
- Cloud-service providers
- Email providers
- CRM and customer-support platforms
- Accounting and invoicing providers
- Analytics providers
- Advertising platforms
- Cybersecurity providers
- Contractors or service providers assisting with customer projects
- Professional advisers such as accountants or legal counsel
These providers are given access only to information reasonably necessary to perform the relevant service.
8. Payment Processors and Financial Institutions
When customers make payments or when Bandik Solutions receives or sends business payments, information may be shared with payment providers and financial institutions for purposes such as:
- Payment authorization
- Transaction processing
- Fraud prevention
- Identity or business verification
- Regulatory compliance
- Refund processing
- Dispute management
- Account security
These providers may independently process personal information under their own privacy policies and legal obligations.
9. Advertising and Analytics
Bandik Solutions may use third-party platforms such as analytics, search-engine, and advertising services to understand website traffic and improve marketing effectiveness.
Depending on your settings and applicable law, these providers may receive information such as:
- Cookie identifiers
- Device information
- Website interactions
- IP address
- Advertising identifiers
- Conversion information
Users may be able to manage advertising preferences through browser settings, cookie controls, or the relevant advertising platform.
10. International Data Processing
Bandik Solutions serves customers internationally and may use service providers located in Canada, the United States, or other jurisdictions.
As a result, personal information may be processed or stored outside your province, state, or country.
Where information is processed internationally, it may be subject to the laws of the jurisdiction where it is processed.
We take reasonable measures to select service providers that maintain appropriate privacy and security protections.
11. Data Security
Bandik Solutions uses reasonable administrative, technical, and organizational safeguards intended to protect personal information against:
- Unauthorized access
- Loss
- Theft
- Misuse
- Alteration
- Disclosure
- Destruction
Security measures may include:
- HTTPS/SSL encryption
- Access controls
- Secure hosting environments
- Password protection
- Authentication controls
- Restricted employee or contractor access
- Security monitoring
- Secure third-party payment processing
However, no electronic transmission or storage system can be guaranteed to be completely secure.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for:
- Customer service
- Project administration
- Accounting
- Tax obligations
- Transaction records
- Fraud prevention
- Legal claims
- Regulatory requirements
- Contract administration
Retention periods may vary depending on the type of information and applicable legal requirements.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
13. Customer Accounts and Portal Information
Where Bandik Solutions provides a customer portal or account, information associated with that account may include:
- Customer contact details
- Project communications
- Order information
- Uploaded files
- Project status
- Invoices
- Deliverables
- Support communications
Customers are responsible for maintaining the confidentiality of their login credentials.
If you believe your account has been accessed without authorization, contact us promptly.
14. Project Materials
Customers may provide us with content required to complete a project, including:
- Images
- Documents
- Logos
- Business information
- Website credentials
- Hosting information
- API credentials
- Marketing materials
Such information will be used only as reasonably necessary to perform the requested services or as otherwise authorized by the customer.
Access to sensitive credentials should be limited to personnel who require such access for the applicable project.
15. Children’s Privacy
Bandik Solutions provides services to businesses and adult customers and does not knowingly market its services directly to children.
We do not knowingly collect personal information from children except where lawfully provided by a parent, guardian, or authorized representative for a legitimate purpose.
If you believe a child has provided personal information to us without appropriate authorization, please contact us.
16. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw consent where processing is based on consent
- Object to certain forms of processing
- Request information about how your data is used
- Opt out of marketing communications
- Request restriction of certain processing where applicable
Some requests may be subject to legal exceptions, identity verification, record-retention requirements, or contractual obligations.
To exercise a privacy right, contact:
17. Marketing Opt-Out
You may unsubscribe from promotional emails at any time by:
- Clicking the unsubscribe link included in the message; or
- Contacting support@bandiksolutions.com
Where SMS marketing is used, you may generally opt out by replying:
STOP
Opting out of promotional messages does not necessarily prevent us from sending necessary communications relating to:
- Active projects
- Payments
- Security
- Account administration
- Customer support
- Legal obligations
18. Do Not Sell Personal Information
Bandik Solutions does not sell personal information in exchange for monetary compensation.
Where applicable law provides additional rights concerning targeted advertising, sharing, or profiling, you may contact us to exercise those rights.
19. Third-Party Websites
Our website may contain links to third-party websites, applications, platforms, or services.
Bandik Solutions is not responsible for the privacy practices of third parties.
Customers should review the privacy policies of third-party services before providing personal information to them.
20. Business Transfers
If Bandik Solutions Inc. is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
21. Legal Disclosure
We may disclose personal information when reasonably necessary to:
- Comply with applicable law
- Respond to a court order or lawful government request
- Protect the rights or property of Bandik Solutions
- Investigate fraud
- Protect customer or public safety
- Enforce agreements
- Defend legal claims
22. Changes to This Privacy Policy
Bandik Solutions Inc. may update this Privacy Policy periodically.
Changes may reflect:
- New services
- New payment methods
- Changes to our website
- Changes to technology
- Changes to legal requirements
- Changes to service providers
The current version will be posted on our website with the revised Last Updated date.
23. Governing Framework
Bandik Solutions Inc. is a Canadian corporation based in Ontario.
We handle personal information in accordance with applicable Canadian privacy requirements and other privacy laws that may apply depending on the customer’s jurisdiction.
Nothing in this Privacy Policy is intended to reduce privacy rights that cannot legally be waived.
24. Contact Us
For questions, concerns, access requests, corrections, privacy requests, or withdrawal of consent, contact:
Bandik Solutions Inc.
804-4633 Glen Erin Dr
Mississauga, Ontario L5M 0Y6
Canada
Privacy / Support Email: support@bandiksolutions.com
Phone: +1 (844) 572-4676
Website: www.bandiksolutions.com