Terms of Service

Last Updated: October 1, 2026

These Terms of Service (“Terms”) govern the purchase and use of services provided by Bandik Solutions Inc. (“Bandik Solutions,” “Company,” “we,” “us,” or “our”).

By requesting a quotation, placing an order, making a payment, approving a proposal, signing a Statement of Work, or otherwise engaging Bandik Solutions Inc., you acknowledge that you have read, understood, and agreed to these Terms.

Bandik Solutions Inc.
804-4633 Glen Erin Dr
Mississauga, Ontario L5M 0Y6
Canada
Website: www.bandiksolutions.com
Email: support@bandiksolutions.com
Phone: +1 (844) 572-4676

1. Services

Bandik Solutions Inc. provides digital, creative, marketing, software, and technology-related services, including but not limited to:

• Website design and development
• E-commerce development
• Application and custom software development
• CRM development and integrations
• Business automation and API integrations
• Logo design and branding
• Graphic design
• SEO and digital marketing
• Google Ads and PPC management
• Social media marketing
• Technical consulting
• Website maintenance and support
• Other related digital services agreed in writing

The exact scope, pricing, deliverables, timeline, and payment structure for each engagement may be further defined in a quotation, proposal, invoice, order confirmation, service agreement, or Statement of Work (“SOW”).

2. Quotations, Proposals and Project Authorization

Before work begins, Bandik Solutions may provide the customer with a quotation, proposal, invoice, order confirmation, or SOW describing the applicable services.

A project is considered authorized when the customer performs one or more of the following:

• Accepts a proposal or quotation
• Signs an agreement or SOW
• Makes an initial or full payment
• Provides written approval to begin work
• Supplies project materials or credentials after receiving the project scope

Any material changes requested after project approval may require revised pricing, timelines, or a written change order.

3. Pricing and Payments

Fees are stated in the applicable quotation, invoice, proposal, package, or SOW.

Depending on the project, payments may include:

• Full payment in advance
• An initial deposit
• Milestone payments
• Final payment upon completion
• Recurring payments for ongoing services
• Hourly or retainer-based billing where agreed

Bandik Solutions may require an initial payment before commencing work.

For larger or phased projects, the Company may use milestone-based billing.

All amounts must be paid in the currency stated on the applicable invoice or checkout page.

4. Payment Methods

Payments may be accepted through:

• Credit or debit card
• Secure payment link
• Hosted or embedded online checkout
• ACH or EFT bank payment, where available
• Bank transfer
• Other payment methods approved by Bandik Solutions

Payment services may be provided through third-party payment processors. Use of such payment methods may also be subject to the terms and privacy practices of the applicable payment provider.

Bandik Solutions does not store full payment card numbers unless expressly stated and lawfully supported by the applicable payment environment.

5. Project Timelines and Digital Fulfillment

Bandik Solutions primarily provides digital and professional services. Most services do not involve physical shipping.

Typical delivery periods may include:

• Standard design, branding, integration, and website projects: generally 4–15 business days
• Larger software, CRM, application, automation, or integration projects: generally 15–30 business days or longer, depending on scope
• Ongoing marketing, SEO, maintenance, support, or consulting services: delivered throughout the applicable service period

Any project-specific timeline stated in a proposal, quotation, invoice, or SOW will take precedence.

Deliverables may be provided by:

• Email
• Customer portal
• Cloud storage link
• Website deployment
• Repository or code access
• Digital file transfer
• Staging environment
• Online platform access
• Other agreed electronic delivery methods

There is generally no physical shipping requirement for Bandik Solutions’ standard digital services.

6. Client Responsibilities

Customers are responsible for providing the information reasonably required to complete the project, which may include:

• Project requirements
• Written content
• Images and brand materials
• Approvals and feedback
• Domain or hosting access
• Software credentials
• API access
• Advertising account access
• Other materials required for the agreed scope

Project deadlines may be extended where delays result from missing customer information, delayed approvals, change requests, third-party dependencies, or circumstances beyond Bandik Solutions’ reasonable control.

7. Client Portal and Project Communication

Where a customer portal is provided, it may be used to:

• Review project updates
• Submit materials
• Approve drafts
• Request revisions
• Access deliverables
• Communicate with the project team

Customers should monitor the portal and their registered email address for project-related updates.

Failure to respond to reasonable project requests may delay delivery.

8. Official Communication Channels

For important project, billing, refund, or account matters, customers should communicate through authorized Bandik Solutions channels.

Official communications may include:

• support@bandiksolutions.com
• Communications from an official @bandiksolutions.com email address
• The Bandik Solutions customer portal
• Other communication channels expressly confirmed by Bandik Solutions

The Company is not responsible for commitments allegedly made through unauthorized third parties or accounts that cannot reasonably be verified as belonging to Bandik Solutions.

9. Revisions and Change Requests

Revision rights depend on the service package, proposal, quotation, or SOW purchased by the customer.

Where revisions are included, they apply to changes reasonably within the originally agreed scope.

Requests that materially change:

• Functionality
• Design direction
• Technical requirements
• Integrations
• Deliverables
• Project size
• Original instructions

may be treated as additional work and may require additional fees or an adjusted delivery schedule.

10. Quality Assurance

Bandik Solutions aims to perform services professionally and in accordance with the agreed project scope.

Where appropriate, customers may receive:

• Drafts
• Previews
• Development versions
• Staging links
• Progress updates
• Testing opportunities
• Revision rounds

before final delivery.

Customer satisfaction will be addressed through the revision process applicable to the purchased service or project agreement.

11. Website Deployment

Where Bandik Solutions develops or manages a website, application, or online system, final deployment to a production environment may be withheld until all payments that are due for the applicable milestone or completed work have been received.

Bandik Solutions may provide preview or staging access before final deployment.

12. Cancellations and Refunds

Refund eligibility depends on:

• The nature of the service
• The amount of work completed
• Approved milestones
• Third-party expenses already incurred
• Non-recoverable costs
• The applicable proposal or SOW
• Applicable consumer protection laws

A customer may request cancellation by contacting:

support@bandiksolutions.com

Refunds are not automatically guaranteed simply because a project has commenced.

Where work has already been completed, the Company may retain amounts reasonably attributable to completed work, approved milestones, or non-recoverable expenses.

Any unearned portion may be refunded where appropriate and required by the project agreement or applicable law.

For additional details, customers should review the separate Refund & Fulfillment Policy available on the Bandik Solutions website.

13. Effect of an Approved Refund

Where a full refund is approved and issued for creative or project work, the customer must stop using any unpaid or refunded deliverables unless otherwise agreed in writing.

Unless specifically transferred in writing, refunded concepts, drafts, designs, source files, and other work product remain the property of Bandik Solutions Inc.

A refunded customer may not represent refunded or unpaid work as their own completed or purchased property.

This restriction does not affect intellectual property rights that were previously and validly transferred under a separate written agreement.

14. Intellectual Property

Unless otherwise stated in writing, Bandik Solutions retains ownership of:

• Preliminary concepts
• Drafts
• Unapproved designs
• Internal tools
• Reusable code
• Frameworks
• Templates
• Processes
• Methods
• Technical know-how
• Pre-existing intellectual property

Upon full payment and completion of the applicable project, the customer will receive the rights to final deliverables described in the applicable proposal, invoice, or SOW.

Third-party assets, fonts, plugins, stock media, APIs, software, themes, libraries, or licensed materials remain subject to their respective third-party licence terms.

15. Customer Content and Materials

Customers represent that they have the necessary rights and permissions to provide any text, images, logos, trademarks, photographs, data, software, or other materials supplied to Bandik Solutions.

Bandik Solutions is not responsible for infringement claims arising solely from customer-provided materials that the customer was not authorized to use.

16. Third-Party Services

Projects may rely on third-party services such as:

• Hosting providers
• Domain registrars
• Payment processors
• Advertising platforms
• Social media platforms
• APIs
• SaaS providers
• Plugins
• Software licences
• Cloud infrastructure

Bandik Solutions is not responsible for outages, suspensions, pricing changes, policy changes, account restrictions, or service interruptions caused by third-party providers outside our reasonable control.

17. Marketing and Advertising Services

Where Bandik Solutions provides SEO, PPC, social media, lead generation, or other marketing services, the Company does not guarantee a specific:

• Revenue amount
• Sales volume
• Search engine ranking
• Number of leads
• Advertising result
• Conversion rate
• Return on investment

unless a specific performance obligation is expressly stated in a written agreement.

Marketing results may vary based on competition, budget, customer offer, market conditions, platform algorithms, and third-party policies.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Bandik Solutions will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of its services.

Where liability cannot legally be excluded, Bandik Solutions’ liability will be limited to the extent permitted by applicable law and any project-specific agreement.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

19. Confidentiality

Each party will use reasonable care to protect confidential information received in connection with a project.

Confidential information may include:

• Business plans
• Technical information
• Credentials
• Customer data
• Commercial information
• Pricing
• Internal processes
• Non-public project materials

Confidential information will only be used as reasonably necessary to perform or receive the agreed services, unless disclosure is required by law or authorized by the other party.

20. Privacy

Bandik Solutions processes personal information in accordance with its Privacy Policy.

Personal information may be collected and processed for purposes including:

• Customer onboarding
• Project delivery
• Billing and payment processing
• Customer support
• Fraud prevention
• Legal and compliance obligations
• Marketing communications where permitted
• Website analytics

Customers should review the separate Privacy Policy available on the Bandik Solutions website.

21. Email and Marketing Opt-Out

Customers may unsubscribe from promotional email communications by:

• Using the unsubscribe link provided in the email; or
• Contacting support@bandiksolutions.com

Transactional communications relating to active projects, billing, security, account administration, or contractual obligations may still be sent where necessary.

22. SMS Communications

Where customers have agreed to receive SMS communications, they may opt out of promotional SMS messages by replying:

STOP

or by following the opt-out instructions contained in the message.

Opting out of promotional messages does not necessarily prevent essential service, account, security, or project communications where legally permitted.

23. Cookies and Tracking Technologies

The Bandik Solutions website may use cookies and similar technologies for purposes such as:

• Website functionality
• Analytics
• Performance measurement
• Advertising
• Fraud prevention
• User preferences

Where required, users may manage cookie preferences through the website consent tool or their browser settings.

Additional information is available in the Privacy Policy.

24. Account Suspension or Refusal of Service

Bandik Solutions may suspend or terminate services where reasonably necessary due to:

• Non-payment
• Fraud or suspected fraud
• Abusive or unlawful activity
• Material breach of an agreement
• Misuse of services
• Security concerns
• Legal or regulatory requirements

Where practical, the customer will be notified of the reason and any available corrective action.

25. Force Majeure

Bandik Solutions will not be responsible for delays caused by circumstances reasonably beyond its control, including:

• Natural disasters
• Internet or infrastructure outages
• Government actions
• Cybersecurity incidents
• Third-party service outages
• Labour disruptions
• Severe weather
• War or civil disturbance
• Other events beyond reasonable control

The Company will make reasonable efforts to resume affected services when practicable.

26. Governing Law

These Terms and any dispute arising from Bandik Solutions’ services shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

The parties will attempt in good faith to resolve disputes through direct communication before pursuing formal legal proceedings where reasonably appropriate.

27. Changes to These Terms

Bandik Solutions may update these Terms periodically to reflect:

• Changes to services
• Operational changes
• Legal or regulatory requirements
• Payment-method changes
• Website functionality changes

The updated version will be posted on the website with a revised “Last Updated” date.

Changes will not retroactively alter an existing signed SOW or other written agreement unless expressly agreed by the parties or required by law.

28. Entire Agreement

These Terms, together with any applicable:

• Proposal
• Quotation
• Invoice
• Order confirmation
• Statement of Work
• Service agreement
• Refund & Fulfillment Policy
• Privacy Policy

form the agreement applicable to the relevant customer engagement.

Where there is a conflict between these general Terms and a signed project-specific SOW or written agreement, the project-specific written agreement will control to the extent of that conflict.

29. Contact Information

Questions regarding these Terms may be directed to:

Bandik Solutions Inc.
804-4633 Glen Erin Dr
Mississauga, Ontario L5M 0Y6
Canada

Email: support@bandiksolutions.com
Phone: +1 (844) 572-4676
Website: www.bandiksolutions.com