Refund & Fulfillment Policy

Last Updated: October 1, 2026

This Refund & Fulfillment Policy applies to services purchased from Bandik Solutions Inc. (“Bandik Solutions,” “we,” “us,” or “our”).

Bandik Solutions Inc. provides digital, creative, software, development, marketing, consulting, and related professional services. Because most of our services involve custom work performed specifically for each customer, refund eligibility depends on the stage of the project, the amount of work completed, third-party costs incurred, and the terms agreed for the applicable project.

By purchasing a service, approving a proposal, paying an invoice, or authorizing work to begin, you acknowledge this Policy.

Bandik Solutions Inc.
804-4633 Glen Erin Dr
Mississauga, Ontario L5M 0Y6
Canada

Email: support@bandiksolutions.com
Phone: +1 (844) 572-4676
Website: www.bandiksolutions.com

1. General Refund Eligibility

Customers may request cancellation and a refund before a service has been fully completed.

Where work has already commenced, any approved refund will generally be based on the uncompleted portion of the service, after deducting:

Work already completed
Approved milestones
Services already delivered
Third-party expenses already incurred
Non-refundable licences, subscriptions, registrations, or advertising costs
Other reasonable and documented project expenses

Refunds will generally not be available after:

Final project files have been approved and delivered
A website or application has been completed, approved, published, deployed, transferred, or made available for final use
A completed branding, design, video, animation, or other creative deliverable has been approved
The applicable milestone has been approved
The purchased service has been fully performed

Submitting a revision request does not automatically remove a customer’s rights, but the value of completed or approved work may be deducted from any eligible refund.

Nothing in this Policy limits rights that cannot legally be excluded under applicable law.

2. Digital Services and Fulfillment

Bandik Solutions primarily provides digital and professional services.

Our services generally do not require physical shipping.

Digital deliverables may be provided through:

Email
Customer portal
Cloud-storage link
Website or application deployment
Staging environment
Source-code repository
Digital download
Shared project-management platform
Another delivery method agreed with the customer

The delivery timeframe for each project may be specified in the applicable:

Proposal
Invoice
Order confirmation
Statement of Work
Service agreement

Typical delivery periods vary depending on project complexity.

Standard design, website, branding, integration, or similar projects may generally require approximately 4–15 business days.

Larger software, CRM, application, automation, API, or custom-development projects may require 15–30 business days or longer, depending on scope.

Any project-specific written timeline will take precedence.

3. Design and Branding Services

For logo design, branding, graphic design, and similar creative projects, customers should carefully review initial concepts and provide clear feedback.

If the initial concepts do not reasonably reflect the approved project brief, Bandik Solutions may first provide revisions or replacement concepts within the original project scope.

For initial logo-design concepts, the following refund structure may apply where no concept has been approved:

Before initial concepts are delivered: up to 100% may be refundable
Within 48 hours after initial concept delivery: up to 66% may be refundable
Between 48 and 120 hours after initial concept delivery: up to 33% may be refundable
After 120 hours: the project will generally no longer qualify for a standard refund, although the customer may still request an individual review

Any applicable third-party or non-refundable costs already incurred may be deducted where permitted by law.

4. Website, Software and Development Services

Website, software, application, CRM, automation, and integration projects are generally completed in stages.

Refund eligibility will therefore depend on the amount of work completed when the cancellation request is received.

If a customer cancels after work has commenced, Bandik Solutions may deduct the reasonable value of:

UI/UX or design work already completed
Development or programming already completed
Configuration or integration work completed
Approved milestones
Testing already performed
Third-party products or services purchased
Other documented project costs

No refund will normally be available after a completed website, application, system, or other development deliverable has been approved, published, deployed, transferred, or made available for final use.

5. Custom Packages and Bundled Services

Where multiple services are purchased as part of one package, refund eligibility may be assessed separately for each component.

For example, if a package includes:

Logo design
Website development
Marketing setup

and the logo portion has already been completed and approved, that completed portion will generally not be refundable.

Any eligible refund would apply only to services that remain uncompleted, after applicable deductions.

Completion of one service does not automatically eliminate refund eligibility for another service that has not yet been performed.

6. Deposits and Advance Payments

Bandik Solutions may require a deposit or advance payment before work begins.

Deposits may be used to:

Reserve production capacity
Allocate staff or contractor resources
Begin research and planning
Purchase required third-party products
Commence design or development work

Once work begins, the portion of a deposit attributable to completed work, committed resources, or non-refundable third-party expenses may not be refundable.

If Bandik Solutions cancels a project without completing the agreed services, and the cancellation is not caused by the customer’s breach, inactivity, non-payment, or failure to provide required materials, an appropriate refund will be provided for the portion of services not performed.

7. Third-Party and Non-Refundable Costs

Certain expenses may become non-refundable once purchased, activated, submitted, or used on behalf of a customer.

Examples may include:

Domain registrations and renewals
Hosting services
Email hosting
SSL certificates
Software licences
Plugins and themes
Stock assets
SaaS subscriptions
API or platform fees
Government registration fees
Trademark or copyright filing fees
Advertising spend
Google Ads or Meta Ads spend
Other third-party services purchased specifically for the customer’s project

Bandik Solutions will not retain payment for services that have not been performed unless the amount represents completed work, a disclosed deposit, third-party costs, committed resources, or another legitimate project expense.

8. Marketing, SEO and Advertising Services

Fees relating to services already performed for:

SEO
PPC management
Google Ads management
Social-media marketing
Campaign setup
Content creation
Advertising management
Analytics and reporting
Marketing consulting

are generally not refundable after the applicable work has been performed.

Advertising spend paid to third-party platforms is subject to the applicable platform’s own billing and refund rules.

Bandik Solutions does not guarantee specific revenue, sales, leads, rankings, conversion rates, or advertising returns unless expressly stated in a written agreement.

9. Customer Inactivity

Customers are responsible for providing requested:

Materials
Credentials
Content
Instructions
Feedback
Approvals

within a reasonable period.

If no meaningful project communication is received from the customer for 30 consecutive days, Bandik Solutions may place the project on inactive status.

An inactive project may require:

A revised timeline
Reallocation of resources
A reactivation fee, where applicable

Any reactivation fee will be disclosed before work resumes.

Completed work and third-party expenses incurred before the project became inactive remain payable and are not automatically refundable.

10. Change of Mind and Change of Scope

Refunds are not normally provided solely because a customer changes their preference after work has been completed in accordance with the approved project scope.

Customers may still request cancellation before completion.

Any eligible refund will be calculated based on:

Uncompleted work
Completed milestones
Third-party costs
Other legitimate project expenses

Requests that materially alter the original project requirements may be treated as a change of scope and may require additional fees or a revised timeline.

11. Quality Concerns and Revisions

If a customer believes that a delivered service does not reasonably match the agreed project requirements, the customer should contact Bandik Solutions and explain the concern.

Where appropriate, we may offer:

Corrections
Revisions
Replacement concepts
Technical fixes
Other reasonable remedies within the original project scope

Our goal is to resolve legitimate service concerns before a refund becomes necessary.

Revision availability and limits may vary according to the purchased package, proposal, invoice, or Statement of Work.

12. Intellectual Property Following a Refund

Where a full refund is issued for creative or development work, the customer may not use, reproduce, publish, distribute, register, resell, or claim ownership of the refunded:

Designs
Concepts
Drafts
Source files
Code
Creative materials
Other work product

unless otherwise agreed in writing.

Any rights that were previously and validly transferred under a separate written agreement are not automatically affected unless the agreement provides otherwise.

Ownership of fully paid and completed deliverables is governed by the applicable Terms of Service, proposal, or Statement of Work.

13. Originality and Third-Party Rights

Bandik Solutions aims to create original work based on customer requirements.

If a customer reasonably believes that an original design created by Bandik Solutions is substantially similar to an existing third-party design, the customer should notify us so the matter can be reviewed.

Where appropriate, we may provide a revised or replacement design.

Formal trademark searches, copyright registration, legal clearance, and intellectual-property opinions are not included unless expressly stated in the applicable service agreement.

14. How to Request a Refund

Refund requests should be submitted to:

support@bandiksolutions.com

The request should include:

Customer name
Invoice or order number
Service purchased
Date of purchase
Reason for the refund request
Relevant supporting information

Customers may also contact us through:

Phone: +1 (844) 572-4676
Website: www.bandiksolutions.com

We may request additional information reasonably necessary to review the request.

15. Refund Review Process

After receiving a refund request, Bandik Solutions will review:

The applicable project scope
Work already completed
Customer approvals
Services already delivered
Project communications
Third-party expenses
Any applicable proposal or agreement

Where a service issue can reasonably be corrected, we may offer an appropriate revision or remedy.

Customers are not required to accept a materially different service in place of the service originally purchased.

16. Approved Refunds

If a refund is approved, the customer will receive confirmation using the contact information associated with the order.

Approved refunds will ordinarily be returned to the original payment method whenever reasonably possible.

Bandik Solutions will generally not issue a refund to an unrelated third-party account or a different payment method.

Approved refunds are generally submitted for processing within 5–10 business days.

After Bandik Solutions submits the refund, additional processing time may be required by the customer’s:

Bank
Card issuer
Payment processor
Financial institution

Bandik Solutions does not control the processing time of third-party financial institutions.

17. Duplicate or Incorrect Payments

If a customer is charged twice for the same transaction or an incorrect payment amount is processed, the customer should contact us promptly.

After verification, any confirmed duplicate or incorrect amount will be corrected or refunded as appropriate.

18. Chargebacks and Payment Disputes

We encourage customers to contact Bandik Solutions before initiating a chargeback or payment dispute so we have an opportunity to review and resolve the matter.

Nothing in this Policy restricts a customer’s lawful right to contact their bank, card issuer, or payment provider.

Where a chargeback or dispute occurs, Bandik Solutions may provide relevant records to the applicable financial institution or payment processor, including:

Invoice
Proposal
Contract
Payment authorization
Communications
Project approvals
Delivery records
Login or portal records where applicable
Other transaction-related evidence

19. Consumer Rights

Nothing in this Policy is intended to exclude or restrict rights available to customers under applicable law where those rights cannot legally be waived.

If any provision of this Policy conflicts with mandatory consumer protection legislation, the applicable law will control.

20. Governing Law

This Policy shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, subject to any mandatory consumer-protection rules that may apply.

21. Changes to This Policy

Bandik Solutions Inc. may update this Policy from time to time to reflect changes in:

Services
Payment methods
Operational practices
Legal requirements
Customer-support procedures

The current version will be published on our website together with the “Last Updated” date.

Changes will not retroactively remove rights that have already arisen under applicable law or an existing written agreement.

22. Contact Us

Questions concerning this Refund & Fulfillment Policy may be directed to:

Bandik Solutions Inc.
804-4633 Glen Erin Dr
Mississauga, Ontario L5M 0Y6
Canada

Email: support@bandiksolutions.com
Phone: +1 (844) 572-4676
Website: www.bandiksolutions.com

Refund & Fulfillment Policy